The use case is focused on the emergency department (ED) at the Huddinge site at the Karolinska University hospital. The ED is having issues with crowding and extended length of stay for elderly frail patients. The ED is not a good location of care for elderly frail patients that have a higher need of basic care and assistance that is difficult to provide in an ED that is under pressure. This leads to an increased risk of complications and poor patient outcomes for this group.
We will use process mining to better understand how the real process looks like for this group of patients and how it differs from other patient groups. We will use the findings to identify improvement initiatives. Initiatives will be aimed at reducing ED length of stay and will be followed up and analyzed using process mining techniques to drive improvement initiatives and to evaluate results.